Privacy Policy
Last updated: March 29, 2026
Information We Collect
We collect information necessary to provide and improve our VoIP services. This includes: account registration data (name, email, phone number), usage information (call logs, duration, timestamps), device information (IP addresses, user agents), and payment information (processed securely by third-party providers). We do not collect call content or audio recordings unless explicitly authorized for lawful purposes.
How We Use Information
We use collected information to operate and maintain our service, process transactions, send service-related updates, and improve our offerings. We analyze usage patterns to detect and prevent fraud or abuse. Your data is used solely for purposes disclosed in this policy and never sold to third parties. You may opt out of non-essential communications at any time.
Data Security
We implement industry-standard encryption and security measures to protect your personal information. All data in transit is encrypted using TLS 1.3. Account credentials are salted and hashed. Access to customer data is restricted to authorized personnel and logged for audit purposes. However, no security system is completely impenetrable. You are responsible for maintaining the confidentiality of your account credentials.
Third-Party Services
Our service may integrate with third-party providers for payment processing, analytics, and infrastructure. These partners have their own privacy policies and are contractually obligated to protect your data. We do not control third-party services, so we encourage you to review their privacy policies. We are not responsible for third-party data handling practices beyond our contractual obligations.
Contact Us
If you have questions about our privacy practices or wish to exercise your data rights, contact us at privacy@fwd.com. We will respond to requests within 30 days. For SIP-specific privacy concerns, reach out to our technical team at support@fwd.com.